FAQ

Answers to all frequently asked questions may be found here.

Customer Care

You can contact our customer support team via email at support@rotaliafreelancers.com, through our website's contact form, or by calling our support hotline available on our contact page. We are here to assist you with any queries or issues you may have.

Our customer support team is available Monday through Friday from 9 AM to 6 PM (GMT). For urgent matters outside these hours, please email us, and we will respond as soon as possible.

You can track the progress of your project through our project management portal. Once your project starts, you will receive login details to access updates, communicate with your freelancer, and provide feedback.

Yes, you can request changes during the project. Please communicate your requirements directly with our support through the project portal. We encourage regular feedback to ensure the project meets your expectations.

If you have any complaints about our service, please contact our customer support team immediately. We take all feedback seriously and will work diligently to resolve any issues to your satisfaction.

Order & Delivery

To place an order, visit our website, select the service you need, and fill out the contact form with your project details. Our team will get in touch with you to discuss your requirements and finalize the order.

You will need to provide detailed information about your project, including objectives, specifications, deadlines, and any relevant files or references. This helps us understand your needs and deliver a tailored solution.

Upon completion, your project will be delivered through our project management portal. You will receive a notification when your deliverables are ready for review and download.

Yes, you can set a deadline for your project. We will discuss and agree on a timeline before starting the project to ensure timely delivery. Our team strives to meet all deadlines as agreed.

If you require expedited delivery, please let us know when placing your order. We will do our best to accommodate your request, though additional charges may apply for rush projects.

Pricing & Payment

Our services are priced based on the complexity, scope, and urgency of the project. We provide custom quotes for each project to ensure fair pricing. Contact us with your project details for an accurate estimate.

We accept various payment methods, including credit/debit cards, PayPal, and bank transfers. Details for making a payment will be provided upon confirmation of your order.

No, we typically require full payment to secure your project. The amount will be specified in your custom quote.

We aim for complete satisfaction with our services. If you are not happy with the final deliverable, please contact us to discuss revisions. Refunds are considered on a case-by-case basis, depending on the nature of the dissatisfaction.

Yes, we offer discounts for bulk orders and long-term contracts. Please contact us to discuss your needs, and we will provide a tailored pricing plan to suit your requirements.

Quality & Satisfaction

Quality is our top priority. All our freelancers are vetted through a rigorous screening process, and projects undergo thorough reviews before delivery. We also encourage regular client feedback to ensure we meet your expectations.

If the final deliverable does not meet your expectations, you can request revisions. We offer a certain number of free revisions to ensure you are satisfied with the outcome. Our goal is to deliver work that meets or exceeds your standards.

Yes, we can provide samples of previous work upon request. Please contact us, and we will share relevant examples that demonstrate our expertise in the specific service you are interested in.

We strive to meet all agreed-upon deadlines. While we cannot guarantee on-time delivery in every situation, we make every effort to deliver projects on schedule. Any potential delays will be communicated promptly.

We welcome feedback and handle revisions promptly. You can communicate directly with your assigned freelancer through our project management portal to discuss changes. Our revision policy ensures that your project aligns with your vision.

Security & Confidentiality

We take data security seriously. All sensitive information is encrypted and stored securely. Access is restricted to authorized personnel only, ensuring that your data remains safe and confidential.

No, your project details will not be shared with third parties without your explicit consent. We maintain strict confidentiality agreements with our freelancers and staff to protect your information.

For sensitive projects, we sign non-disclosure agreements (NDAs) to ensure confidentiality. Our team is trained to handle confidential information with the utmost care and discretion.

Yes, you can request an NDA before starting your project. We understand the importance of confidentiality and are happy to accommodate this request to ensure your peace of mind.

We respect and protect your intellectual property rights. All work delivered is exclusively yours, and we do not retain any rights to the content created for your project. We also ensure that all sources and references are properly cited to avoid any intellectual property issues.

Writers & Language

Our writers are highly qualified professionals with diverse backgrounds in various fields. They hold degrees and have extensive experience in content writing, ensuring top-notch quality for your projects.

Yes, you can request a specific writer if you have a preference. We will do our best to accommodate your request, subject to the writer's availability and suitability for your project.

Our writers work in multiple languages, including English, Spanish, French, German, and more. Please specify your language requirement when placing your order, and we will match you with an appropriate writer.

Yes, we offer specialized writing services for various niches, including technical writing, medical writing, legal writing, and more. Our team includes experts in different fields to cater to your specific needs.

We ensure all content is original and plagiarism-free by using advanced plagiarism detection tools. Additionally, our writers adhere to strict guidelines to create unique content tailored to your requirements. You will receive a plagiarism report upon request.